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SHIPPING POLICY

Thank you for shopping with Brass Wheel Ceramics. We strive to deliver your orders safely and promptly. Please read our shipping policy carefully:

Processing Time
Orders are typically processed within 2-5 business days after payment is confirmed. During busy periods or holidays, processing may take longer.

Shipping Methods & Delivery Times
We use trusted carriers to ship your ceramics domestically and internationally. Estimated delivery times:

  • Domestic (within Spain): 3-7 business days

  • European Union: 5-10 business days

  • International: 10-21 business days (may vary depending on customs)

Shipping Costs
Shipping costs are calculated at checkout based on package weight, dimensions, and destination. Free shipping promotions may apply for orders over a certain amount.

Packaging
We take great care to pack your ceramics securely using protective materials to minimize the risk of damage during transit.

Customs, Duties, and Taxes
For international orders, buyers are responsible for any customs fees, import duties, or taxes that may apply. Please check with your local customs office for details.

Lost or Damaged Items
If your order is lost or arrives damaged, please contact us within 7 days of delivery with photos and your order details. We will work with you to resolve the issue promptly.

Tracking Your Order
Once your order ships, you will receive a confirmation email with tracking information.

If you have any questions about shipping or your order, please contact us at epowelldesign@gmail.com

RETURN POLICY

At Brass Wheel Ceramics, we want you to be fully satisfied with your purchase. Please review our return policy carefully:

Returns and Exchanges

  • We accept returns or exchanges within 14 days of delivery.

  • Items must be unused, in original condition, and securely packaged to avoid damage during return shipping.

  • Customized or made-to-order items cannot be returned or exchanged unless defective or damaged.

How to Initiate a Return

  • Contact us at [your contact email] within 14 days of receiving your order to request a return authorization and instructions.

  • Please include your order number and reason for the return.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or damaged.

  • We recommend using a tracked and insured shipping method.

Refunds

  • Refunds will be processed within 7 business days of receiving the returned item.

  • Refunds will be issued to the original payment method, minus any original shipping fees.

Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us immediately with photos.

  • We will arrange a replacement or full refund at no extra cost.

If you have any questions about returns or exchanges, please reach out to us at epowelldesign@gmail.com

WHOLESALE INQUIRIES

Thank you for your interest in carrying Brass Wheel Ceramics products. We offer wholesale opportunities to select retailers, boutiques, hotels, and businesses looking for unique, handcrafted ceramic art and decor.

To inquire about wholesale pricing, product availability, and ordering details, please contact us at:
epowelldesigngmail.com

Please include:

  • Your business name and location

  • Type of business (retail store, hotel, restaurant, etc.)

  • Estimated order volume or specific products of interest

  • Any questions or special requirements

We look forward to collaborating with you to bring bespoke ceramics and custom art to your space.

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